About Us

The Association aims to remain focussed on providing quality, affordable, homes and excellent customer services.

Paisley Housing Association is a charitable registered Social Landlord (RSL) and it’s core business is  the  provision of affordable housing and the delivery of housing related services.  Housing associations aim to provide good, low cost accommodation for people who really need it.

PHA is run by a Board of volunteers. The Board comprises of a mix of tenants, tenants from other landlords and people with a background in housing who have an interest in Renfrewshire. The strength in the Board lies in the diversity of age, experience, skills and background. The board employs professional staff to manage the properties.

Our History

Paisley South End Housing Association was set up on the 24th May 1984 formed from a steering group who wanted to focus on the renovation of the South of Paisley. The purpose of the Association at that time was the comprehensive rehabilitation of tenemental property. It was not until 1993 that the first new build was completed. In 1998, after several years of negotiation, former Scottish Homes properties in the Foxbar and Rivers areas transferred to PSHA. Factoring work was addressed by establishing the subsidiary Paisley South Property Services.

The Association became a charity in 2004 with the object to provide for the relief of those in need by reason of age, ill-health, disability, financial hardship or other disadvantage through the provision, construction, improvement and management of land and accommodation and the provision of care. The areas in which the Association has ownership are within the 20% of the most deprived areas in Scotland.

Paisley South Housing Association changed it's name to Paisley Housing Association in 2016. The Association now owns 1251 rented stock, part owns 2 shared ownership properties and 287 properties are factored under PSPS. The Association continues the tradition of improving tenemental property and building new houses throughout the Paisley area.

Purpose of the Charter

The Charter helps to improve the quality and value of the services that social landlords provide, and supports the Scottish Government’s long-term aim of creating a safer and stronger Scotland.

It does so by:

  • stating clearly what tenants and other customers can expect from social landlords, and helping them to hold landlords to account
  • focusing the efforts of social landlords on achieving outcomes that matter to their customers
  • providing the basis for the Scottish Housing Regulator to assess and report on how well landlords are performing. This assessment enables the Regulator, social landlords, tenants and other customers to identify areas of strong performance and areas needing improvement.

The Regulator’s reports also help the Scottish Government to ensure that public investment in new social housing goes only to landlords assessed as performing well.

The Charter has seven sections covering: equalities; the customer/landlord relationship; housing quality and maintenance; neighbourhood and community; access to housing and support; getting good value from rents and service charges; and other customers. It contains a total of 16 outcomes and standards that social landlords should aim to achieve.

You can download the latest version of the charter by clicking here.

Achievement of the Charter Outcomes

As a social landlord we are responsible for meeting the standards and outcomes set out in the Charter. We are accountable to our tenants and other customers for how well we do so. We ensure our performance management and reporting systems show how well we are achieving the outcomes; identify any areas where we need to improve; and enable us to report to our tenants and other customers and the Scottish Housing Regulator.

Under the 2010 Act, the Scottish Housing Regulator is responsible for monitoring, assessing and reporting on how well social landlords, individually and collectively, achieve the Charter’s outcomes.

Who are the Scottish Housing Regulator (SHR) and the Scottish  Charity  Regulator (OSCR)

SHR is the independent regulator and registrar of social landlords in Scotland. OSCR is the independent regulator and registrar for Scottish charities. Over 85% of RSLs  in  Scotland  are  registered  charities and  both  SHR  and  OSCR  have  a  role  to play  in  protecting  the  interests  of  tenants,  service  users  and charitable assets. The  HOUSING (SCOTLAND) ACT 2010 section 137 requires  the  SHR  and  the  Office  of  the  Scottish  Charity  Regulator (OSCR)  to  agree  how  they  will  work  together  in  relation  to,  exchange  information  about,  and  avoid  unnecessary  duplication  in  their  inquiries  about  charitable  RSLs,  when  carrying  out  their  respective  regulatory  functions.  This  agreement  must  be  set  out  in  a  memorandum,  which  must be publicised.