Customer Feedback

We welcome any comments, compliments or complaints. They all help us to deliver the right service in the right ways.

We aim to provide you with a quality service however we recognise that we may make mistakes and you may wish to complain. 


Our complaints process is: 

Stage 1 complaint – straightforward customer complaints that require little or no investigation. The timescale for resolving these is 5 working days. 

Stage 2 complaint – complaints which are not suitable for frontline resolution and where complaints have not been satisfactorily resolved at Stage 1. Stage 2 complaints will be acknowledged in 3 working days and responded to within 20 working days. 

If you are still dissatisfied you should contact the Scottish Public Services Ombudsman (SPSO) if you are a Tenant and the First-tier Tribunal for Scotland (Housing and Property Chamber),  if you are an Owner in a block we factor.

Please complete our feedback form.

Privacy Policy

Information on how we handle and use your personal information that you provide to us is included within our Privacy Policy.