Customer Care Policies | File Description | File | Size |
| Complaint About A Board Member |  | 220KB |
| Complaint about the Senior Officer | | 102KB |
| Equality and Diversity Policy | | 226KB |
| PHA Customer Care Policy 2022 | | 196KB |
| PHA Customer Care Standards | | 233KB |
| PHA Model Complaints Handling Procedure - Part 1 | | 226KB |
| PHA Model Complaints Handling Procedure - Part 2 | | 310KB |
| PHA Model Complaints Handling Procedure - Part 3 | | 318KB |
| PHA Model Complaints Handling Procedure - Part 4 | | 217KB |
| PHA Model Complaints Handling Procedure - Part 5 | | 237KB |
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