DOCUMENT LIBRARY

Customer Care Policies

File Description	File	Size
PHA Customer Care Policy		228KB
PHA Customer Care Standards		233KB
PHA Model Complaints Handling Procedure - Part 1		226KB
PHA Model Complaints Handling Procedure - Part 2		310KB
PHA Model Complaints Handling Procedure - Part 3		318KB
PHA Model Complaints Handling Procedure - Part 4		217KB
PHA Model Complaints Handling Procedure - Part 5		237KB

Customer Care Information

File Description	File	Size
Paisley HA Calendar 2021		80KB
PHA Complaints Brochure 2021		2MB
Scottish Housing Regulator Complaints and Significant Performance Failures		49KB