| File Description | File | Size |
|---|---|---|
| Complaint About A Board Member |  | 220KB |
| Complaint about the Senior Officer | | 102KB |
| PHA Customer Care Policy 2025 | | 204KB |
| PHA Customer Care Standards June 2025 | | 131KB |
| PHA Model Complaints Handling Procedure - Part 1 | | 226KB |
| PHA Model Complaints Handling Procedure - Part 2 | | 310KB |
| PHA Model Complaints Handling Procedure - Part 3 | | 318KB |
| PHA Model Complaints Handling Procedure - Part 4 | | 217KB |
| PHA Model Complaints Handling Procedure - Part 5 | | 237KB |
| File Description | File | Size |
|---|---|---|
| Interim Customer Satisfaction Survey Outcomes 2024 | | 620KB |
| Tenants Survey Report 2022 | | 909KB |
| Owners Survey Report 2022 | | 388KB |
| PHA Complaints Brochure 2021 | | 2MB |
| Scottish Housing Regulator Complaints and Significant Performance Failures | | 137KB |
| Performance Failures | | 603KB |
| Complaints about a regulated body | | 376KB |
| Calendar 2025 updated March 25 | | 149KB |
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