DOCUMENT LIBRARY

Customer Care Policies

File Description	File	Size
PHA Customer Care Policy		228KB
PHA Customer Care Standards		233KB
PHA Model Complaints Handling Procedure		479KB
PHA Unacceptable Actions Policy		110KB
PHA Whistleblowing Policy 2016		227KB

Customer Care Information

File Description	File	Size
PHA Complaints Brochure		2MB
Scottish Housing Regulator Complaints and Significant Performance Failures		49KB
Whistleblowing about a regulated body - Information for potential whistleblowers 27 April 2015		274KB