DOCUMENT LIBRARY

Customer Care Policies

File Description	File	Size
PHA Customer Care Policy		228KB
PHA Customer Care Standards		233KB
PHA Model Complaints Handling Procedure		479KB
PHA Unacceptable Actions Policy		110KB

Customer Care Information

File Description	File	Size
PHA Complaints Brochure		2MB
Scottish Housing Regulator Complaints and Significant Performance Failures		49KB