DOCUMENT LIBRARY

Customer Care Policies

File Description	File	Size
Complaint About A Board Member		220KB
Complaint about the Senior Officer		102KB
PHA Customer Care Policy 2022		196KB
PHA Customer Care Standards		233KB
PHA Model Complaints Handling Procedure - Part 1		226KB
PHA Model Complaints Handling Procedure - Part 2		310KB
PHA Model Complaints Handling Procedure - Part 3		318KB
PHA Model Complaints Handling Procedure - Part 4		217KB
PHA Model Complaints Handling Procedure - Part 5		237KB

Customer Care Information

File Description	File	Size
Complaints about a regulated body		376KB
Paisley HA Calendar 2022		176KB
Performance Failures		603KB
PHA Complaints Brochure 2021		2MB
Scottish Housing Regulator Complaints and Significant Performance Failures		137KB