Requesting your own information

Under UK Law, you have certain rights in relation to your personal information and we have responsibilities regarding that information.
 
You are entitled to request access to the information we hold about you. This is known as a Subject Access Request.
 

How to make a Subject Access Request.

 
If you wish to make a subject access request you can complete a Subject Access Form online,  or email dpo@paisleyha.org.uk to request a paper copy.
Once you have completed it, you should send it to:
Corporate Services Department
Paisley Housing Association, 64 Espedair Street Paisley, PA2 6RW
 
You can also email: dpo@paisleyha.org.uk
 
You do not have to use this form but it will make it quicker and easier for us to deal with your request. If you choose not to use our form, your request should include the following information:
 
  • your full name, address and contact telephone number
  • any information used by us to identify or distinguish you from someone else of the same name (e.g. rent reference number, application number, common charges account number)
  • details of the specific information you require and any relevant dates.
You do not have to tell us why you want to see your information.
 
Before we release information to you, we need to be confident of your identity so we may ask you for additional information in order to verify it.
 

Can I access information on someone else’s behalf?

 
We will need to be satisfied that you have the individual’s permission to act on their behalf.  
 
If you wish to access information about someone else, you will require their written consent and the relevant sections of the Subject Access form should be completed confirming that you are acting on behalf of the individual.  
 
You must also submit proof of your identity and there must be a representation mandate in place.
 
Please contact admin@paisleyha.org.uk to request a mandate.
 

How long will it take for you to respond to my request?

We will respond to you within the statutory timescale of 1 calendar month, starting from the day we receive your request and all information necessary to answer your request.
 
Before we release information to you, we need to be confident of your identity so we may ask you for additional information in order to verify it.
 

Will any information be withheld?

There are some circumstances where the information you have asked for contains information that relates to another person.  
Unless the other person gives their permission, or it is reasonable in all the circumstances to provide the information without permission, we are entitled to withhold this information.  
Third party information may be edited out (redacted) so that it does not form part of the requested information.

There are exemptions within the GDPR which may allow us to refuse to comply with your request.  

Where an exemption applies to the facts of your request, we may refuse to provide all or some of the information requested, depending on the circumstances. For example, if providing you with the information would be likely to affect the way crime is detected or prevented. When responding to you, the reasons will be explained.
 
If you are dissatisfied with the handling of this subject access request and wish to seek a review, please write to:
 
Paisley Housing Association, Assurance House, 2 Lawn St, Paisley PA1 1HA,  email us at dpo@paisleyha.org.uk or fill in our online complaints form at https://paisleyha.org.uk/feedback-form
 
Should you remain dissatisfied with the handling of your subject access request and the review, you may wish to contact the Information Commissioner’s Office.