Customer Information and Consultation Register
Paisley Housing Association is committed to accountability and to engaging and consulting with our customers. By publishing our Annual Customer Information and Consultation Register, we aim to keep customers fully informed about the key responsibilities, consultations, and service commitments planned throughout the year.
This calendar sets out what we will deliver and when, from strategic reviews and rent consultations to performance reporting and major repair updates. It helps ensure we remain accountable for our responsibilities while giving customers the opportunity to engage with us at the right time, on the issues that matter most.
Your voice plays an important role in shaping the services we provide. This calendar is one of the ways we make sure you are kept up to date and able to influence our work throughout the year.
Customer Engagement Calendar |
Person Responsible |
Target Completion Timescale |
| Annual review of 3-year business plan 2025-2028 | Chief executive | Staff February 2026 Board May 2026 |
| Publish an annual customer information and consultation register | Customer involvement & project manager | April 2026 |
| Consult with members of consultation register on relevant policy review | Director of housing & director of asset management & development | Continuous |
| Hold an annual general meeting | Chief executive & corporate services officer | September 2026 |
| Distribute copies of annual & landlord report to all customers | Customer involvement & projects manager | October 2026 |
| Begin rent consultation process | Director of housing | October 2026 |
| Advise of rent review outcome | Director of housing | February 2027 |
| Regularly report on the association's performance levels through the newsletter | Customer involvement & projects manager | Continuous |
| Publish regular monthly updates | Senior management team | Continuous |
| Publish details of the associations major and cyclical repairs programme and report on progress | Director of asset & development | Newsletter |
| Consult individual tenants regarding relevant major repair contracts | Director of asset management & development | Continuous |
To down load the Customer Information and Consultation Register click on the web link here