How Paisley Housing Association Works with the Scottish Housing Regulator (SHR)
At PHA, we want to make sure you have a safe, comfortable home and services you can rely on. To help ensure this, we are regulated by the Scottish Housing Regulator (SHR). The SHR is an independent organisation that checks how all social landlords in Scotland are run. This includes making sure we manage our finances properly, look after our homes, and provide good value for money. You can see how PHA is performing on the SHR website by clicking on the web link here
Understanding What the SHR Does
The SHR has updated it’s How We Regulate: A Guide for Tenants and Service Users. This guide explains what the Regulator does, how it checks landlords, what you should expect from your landlord, and how you can raise a serious concern if something goes wrong. You can read the guide by clicking on the web link here
The SHR has also created short videos, one explaining who they are and what they do and you can view this by clicking on the web link here
Raising a Serious Concern
If you ever feel that Paisley Housing Association is not meeting its responsibilities, the SHR provides clear information on how to raise a serious concern. Their factsheet for tenants explains what a serious concern is and how to report it. You can access the fact sheet by clicking on the web link here
You can download a form to complete by clicking here
You can also collect a paper copy of the form at our office reception.
SHR have created a short video on how to make a complaint or raise a serious concern about your social landlord which can be accessed by clicking on the web link here
A British Sign Language (BSL) version of this factsheet is being produced and will be here soon.
National Performance Report
Every year, the SHR publishes a national report showing how social landlords across Scotland are performing against the Scottish Social Housing Charter. You can read the latest report by clicking on the web link here
Other Regulators
Paisley Housing Association is also regulated by the Office of the Scottish Charity Regulator (OSCR), you can access the OSCR by clicking on the web link here
The OSCR oversees all charities in Scotland and helps ensure they operate openly and responsibly. In addition, the Housing (Scotland) Act 2014 introduced several changes to tenants’ rights, which continue to guide how we manage tenancies and deliver services and can be accessed by clicking on the web link here
Our Latest Information
You can find all of PHA’s most up‑to‑date documents, reports, and publications in the Document Library section of our website by clicking on the web link here