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FINDING IT DIFFICULT TO MANAGE DUE TO CORONA VIRUS? TALK TO US – WE MAY BE ABLE TO HELP

FINDING IT DIFFICULT TO MANAGE DUE TO CORONA VIRUS?

TALK TO US – WE MAY BE ABLE TO HELP

Below are examples of just some of the ways we have helped some of our tenants during coronavirus

LET US HELP YOU

Scenario

 

Help given by Paisley HA

Outcome

Tenant furloughed

not received any wage

from employer

Our Housing Officer checked the tenant’s circumstances which showed an entitlement to Universal Credit.

 

Help was given to make a claim for Universal Credit and access an advance payment.

 

An urgent referral was made to our Emergency Assistance Scheme

 

Tenant now receiving Universal Credit £260  per month

 

 

Rent now being paid direct by Universal Credit

 

Tenant awarded

£30 voucher for Gas and Electricity

£50 supermarket voucher

£15 top up for their mobile phone

Tenant  furloughed & advised by employer to

claim Universal Credit.

 

Our Welfare Benefits Officer checked the tenant’s circumstances which  revealed the tenant was disabled and therefore actually had an entitlement to Housing Benefit. 

 

Welfare Benefits Officer assisted the tenant with making a claim for Housing Benefit and getting her Working Tax Credits back in payment.

 

 

A claim for Universal Credit would have been wrong in this case. 

 

Tenant’s claim for Housing Benefit being processed

 

 

 

Will receive HB of £413.25      per month

 

Will receive Working Tax Credits of £435 per month

 

Tenant £90 per week better off than would have been on Universal Credit

Tenant received less Universal Credit than he expected. 

 

Welfare Benefits Officer checked and discovered error  due to DWP making a mistake in calculating the tenant’s earnings. 

 

Welfare Benefits Officer provided tenant with a statement to note on the Universal Credit journal to make a complaint to the job centre manager.

 

 

 

 

 

Within 1 week, mistake rectified and tenant received the missing Universal Credit payment of £550    

 

Tenant worked 2 part time jobs but lost one of them

due to lockdown

Housing Officer checked circumstances which showed an entitlement to Universal Credit

 

Help given to apply for Universal Credit

 

Help given to apply for Discretionary Housing Payment as tenant under occupying tenancy

Tenant now receiving Universal Credit £200  per month

 

 

 

Tenant now receiving Discretionary Housing Payment of £102 per month towards rent

 

Tenant furloughed on 80%  wage  & hadn’t paid 1 month’s rent

Housing Officer checked circumstances but tenant’s earnings still too high for Universal Credit

 

A referral was made to our Emergency Assistance Scheme

 

Arrangement agreed to repay rent arrears accrued

 

 

Tenant awarded

£30 voucher for Gas and Electricity

£50 supermarket voucher

£15 top up for their mobile phone

Tenant self-employed and no income due to lockdown

Welfare Benefits Officer gave advice on how to apply government assistance scheme 

 

Assisted with Universal Credit claim

Tenant received £700 per month Universal Credit until they received their self-employed support scheme payment

Tenant contacted to advise couldn’t pay rent as washing machine broken and having to get a new one. 

Housing Officer made referral to Welfare Benefits Officer & our Emergency Assistance Fund

 

 

 

Welfare Benefits Officer assisted with a Community Care Grant & tenant got a new washing machine

 

Tenant awarded

£30 voucher for Gas and Electricity

£50 supermarket voucher

£15 top up for their mobile phone

 

Tenant was able to pay rent and no rent arrears accrued

 

*funding is limited and applicants are assessed on priority, an applicant must meet a priority criteria to receive an award. Once a particular element of the funding is exhausted we will not be able to make any further awards for this element.

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